About

A healthcare professional experienced in business and personal relationship building;
A highly organized, bilingual, driven professional, experienced with group facilitation;
A confident, organized, diligent individual, providing constant attention to detail;
A clear, concise, writer, editor, and verbal communicator;
A proven ability to work with a variety of professionals, excelling in customer service and communication.

Experience

Proofreader / Quality Assurance

Freelance | Nov 2021 – Present

Quality assurance and file review for insurer examinations, medicolegal, disability, employer reports.

Course Facilitator – Back on Track

Addiction Services of York Region | Sep 2020 – Nov 2021

Team member providing guidance through mandated Back on Track provincial program

• Determine client’s level of substance use and referral to appropriate program
• Facilitate a structured 8-hour educational group or 16-hour treatment group to clients in accordance with Back on Track guidelines
• Conduct follow-up sessions with clients to review goals and plans to eliminate substance use and driving

Clinical Quality Assurance Specialist – Independent Medical Examinations, Executive Summaries

Direct IME | Jan 2008 – Sep 2020

Edited medical reports to ensure compliance with SABS guidelines, and for factual and grammatical errors

• Provided timely and accurate reports
• Communicated with specialists, general physicians, psychologists, physiotherapists
• Guided cooperation within medical specialties to facilitate consensus
• Formulated summary of opinion
• Provided excellent customer service to insurance adjusters and medical assessors
• Experienced with Catastrophic Injuries

Accident Benefits Claims Analyst

TD Insurance – Meloche Monnex | Jan 2003 – Jan 2007

Level 2 Analyst involved in case management of motor vehicle accidents

• Established client contact to explain appropriate coverage in accordance with corresponding legislation
• Evaluated the facts of an individual case to assess the benefits available to the client
• Communicated eligibility decision to clients verbally and in writing
• Listened carefully to customer needs and delivered solutions
• Facilitated communication between representatives, clients, treatment facilities
• Reviewed and monitored information from all available sources to ensure a thorough and complete compilation of facts required to resolve the claim

Chiropractor

Physio Fitness Plus | 2001 – 2003

Education

Canadian Memorial Chiropractic College

Doctor of Chiropractic Degree

Concordia University

B.Sc, Exercise Science